CERTIFICATE IN FRONT OFFICE OPERATIONS

Diploma in Front Office Operation Management

Rs.6000 Rs.3000

Front Office Operations in Hotel and Hospitality Management.

The Front Office Manager is responsible for coordinating activities, supervising the subordinates, hiring and training.

preparing the budget for front office department, performance evaluation of employees and makes sure that all the complaints are addressed.

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Description

Course Name: Diploma in Front Office Operation Management
Course Id: DFOOM/Q1001.
Education Qualification: 10th Pass.

Duration: 370 Hrs.

How You will Get Diploma Certificate:

Step 1- Select your Course for Certification.

Step 2- Click on Enroll Now.

Step 3- Proceed to Enroll Now.

Step 4- Fill Your Billing Details and Proceed to Pay.

Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.

Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 6- After Payment You will receive Study Material on your email id.

Step 7- After Completion of  Course Study give Online Examination.

Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).

Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.

Online Examination Detail:

  • Duration- 120 minutes.
  • No. of Questions- 60. (Multiple Choice Questions).
  • 10 Questions from each module, each carry 10 marks.
  • Maximum Marks- 600, Passing Marks- 40%.
  • There is no negative marking in this module.
How Students will be Graded:
S.No. Marks Grade
1 91-100 O (Outstanding)
2 81-90 A (Excellent)
3 71-80 A (Very Good)
4 61-70 B (Good)
5 51-60 C (Average)
6 41-50 P (Pass)
7 0-40 F (Fail)

Benefits of Certification:

  • Government Authorized Assessment Agency Certification.
  • Certificate Valid for Lifetime.
  • Lifetime Verification of Certificate.
  • Free Job Assistance as per your Interest Area.

Syllabus

Diploma in Front Office Operation Management
Introduction to Front Office

Fundamentals of Front Office Operations, Handling Reception, Check-in & Check-out Process, Front Office Supervisory Skills, Front Office Yield Management, Managing Front Office, Functional Organisation of Front office, Front Desk Layout and Equipment, Accommodation Concept, Reservation Activities, Communicate with customer and colleagues, Personal Care &Safety, Concept of – Over Booking, Scanty Baggage, Room Position, Cancellation, Amendment, Walk-in Guest, walking a Guest, Black listed Guest.

Principles of Accounts

Introduction to principles of accounts, the classified balance sheet, ledgers and the trial balance, the preparation and analysis of financial statements of the sole trader, end of period adjustments, control systems, incomplete records, accounting for partnership, accounting for corporations , accounting for co-operative societies, accounting for non-trading organizations, manufacturing accounts, payroll accounting, state, list or identify accounting concepts, terms and principles.

Business Communication

Communication-Defining communication, Process of communication, Communication Model, Objectives of communication, Principles of communication, Importance of Business communication, Importance Feedback, Channels of communication, Types of communication, Dimensions of communication, Barriers to communication Verbal, Non-Verbal, Formal, Informal communication, Fundamental of Business writing, Format of Business, Types of Business letter, Inquiry letter, complaint letter Persuasive letter, Proposal, Report Writing.

Office Organization

Introduction to Office, Office Systems and Routines, Office Manuals, Office Accommodation, Layout & Environment, Office Equipment & Machines, General Services, Records Management, Systems of typing, touch system and sight system, their advantages and disadvantages, arranging the materials for typing and end of the class procedure,  Correct typing procedure, operative various parts of a typewriter and their use, Manipulative control, margin steps, paper guide, paper release, line space guage, cylinder knobs, shift key, space bar etc,  Insertion and removal of paper in/out of machine.

Basic Telephone handling

Knowledge of self confidence, attitude, Entrepreneurial competencies, Banking, insurance , financial accountancy and management, Legal aspects ,regulatory aspects of SMEs, Scope and opportunities for Mobile Repairing business, Types of Mobile Phones and related technologies, Latest Trends in the telephonic technology, . Handling of Mobile repair Equipment’s, Software and Hardware Components, Diagnosing and Repairing Mobile Phone Faults (Trouble Shooting), Potential risks associated with mobile phone repair, Knowledge on Mobile Based Apps and updating the mobile software’s, Rules of Mobile Communication.

Welcoming of guest

Confidence and Self-Presentation, Confidence Role Play, Service Basics: Elements of Customer Service, Long Welcome Speech for Chief Guest, Short Chief Guest Speech in English, Sample Speech for Fresher’s Party, Informal Welcome Speeches, Speech to greet the audience at an Informal Event, Some Important Points, Welcome Speech for Seminar, Welcome Speech for College Function, Welcome Speech for Conference, Welcome Speech for Sports Day, Introduction to Welcoming Ministry, Living a Welcoming Lifestyle, Extending Your Welcoming, Preview of Welcoming Certification and Welcoming Community of Practice.