Description
Course Name: Diploma in Communication Skills Trainers
Course Id: DCST/Q0001.
Education Qualification: 10th Pass.
Duration: 370 Hrs.
How You will Get Diploma Certificate:
Step 1- Select your Course for Certification.
Step 2- Click on Enroll Now.
Step 3- Proceed to Enroll Now.
Step 4- Fill Your Billing Details and Proceed to Pay.
Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.
Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 6- After Payment You will receive Study Material on your email id.
Step 7- After Completion of Course Study give Online Examination.
Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).
Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.
Online Examination Detail:
- Duration- 120 minutes.
- No. of Questions- 60. (Multiple Choice Questions).
- 10 Questions from each module, each carry 10 marks.
- Maximum Marks- 600, Passing Marks- 40%.
- There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Benefits of Certification:
- Government Authorized Assessment Agency Certification.
- Certificate Valid for Lifetime.
- Lifetime Verification of Certificate.
- Free Job Assistance as per your Interest Area.
Syllabus
Diploma In Communication Skills Trainers
Components Of Effective Communication
Clarity of Thought and Expression, Correctness / Appropriateness, Conciseness, Conducive Environment, Completeness, Seven Steps for Effective Communication, Context, Sender, Ideas, Encoding, Medium, Receiver/decoder, Feedback.
Recognize flaws in their own communication style
Assertive communication style, Aggressive communication style, Passive communication style, Passive-aggressive communication style, Manipulative communication style, Behavioural Characteristics, Non-Verbal Behaviour.
Techniques to build rapport easily
Make a good introduction, Actively listen, Ask engaging questions, Be aware of your body language, Find commonalities, Lead with empathy and respect, Check your appearance, Remember the basics of good communication, Find common ground, Create shared experiences, Be empathic, Mirror and match mannerisms and speech appropriately, shared interests, mutual understanding, and empathy.
Express ideas fluently through conversation
Pronunciation, grammar, vocabulary, fluency, comprehension and task, The nature of speaking, Imitative, Intensive, Responsive, Interactive, Extensive, Directed Response Tasks, Read-Aloud Task, Sentence/Dialogue Completion Tasks and Oral, Questionnaires, Translation, The components of speaking skill, Language Function, Expression Opinion, Expression of Agreement and Disagreement.
Importance of effective communication
Connection, The Basis of Coordination, Fluent Working, Increase In Size, Growing Specialization, Competition, Decision Making, Trade Union Movement, Human Relations, Personal, Interpersonal relationships.
Methods for effective communication
Verbal / Oral Communication, Non-Verbal Communication, Formal Communication, Lateral/ Horizontal Communication, Vertical Communication, Informal Communication, Written Communication, Visual Communication.