Description
Course Name: Skill-Based Training in Aviation Hospitality & Airline Management
Course Id: SBTAHAM/Q1001.
Eligibility: Completion of 10+2 (higher Secondary) or equivalent.
Objective: A Skill-Based Training in Aviation Hospitality & Airline Management is an excellent option for individuals seeking a rewarding career in the dynamic and fast-growing aviation, hospitality, and travel industries. It provides a solid foundation in both technical and customer service skills, preparing students for a variety of exciting roles in these sectors.
Duration: Three Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Introduction to Aviation Industry: History and evolution of aviation, Overview of the global aviation industry, Key players: Airlines, airports, and regulatory bodies, Airline organizational structure, Functions of IATA, ICAO, DGCA, Types of airlines: Low-cost, full-service, cargo, Airport types and classifications, Aviation terminologies and jargon, Understanding airline alliances, Future trends in aviation.
Airline Management: Airline operations and scheduling, Revenue management and pricing strategies, Fleet planning and aircraft selection, Route development and network planning, Regulatory compliance and safety management, Airline marketing and brand strategy, Cargo and logistics operations, Airport slot management, Crisis and disruption management, Environmental sustainability in aviation.
Cabin Crew Training: Roles and responsibilities of cabin crew, Grooming and personal hygiene, Safety demonstrations and procedures, Emergency situation handling (e.g., fire, decompression), First aid and medical emergencies onboard, In-flight service and customer interaction, Pre-flight and post-flight procedures, Cabin crew drills and simulation, Conflict resolution and diplomacy, Cultural sensitivity and passenger profiling.
Ground Staff Operations: Check-in and boarding procedures, Baggage handling and tracking, Passenger assistance and customer service, Departure and arrival coordination, Ramp safety and airside operations, Lost and found procedures, Immigration and customs support, Ground handling equipment and logistics, Managing irregular operations (IROPS), Coordination with ATC and other airport services.
Airport Management: Airport layout and terminal design, Airport security protocols, Airside vs landside operations, Fire safety and emergency services, Airport finance and budgeting, Passenger flow and crowd control, IT systems in airport management, Airport retail and concession management, Ground transportation and connectivity, Airport certifications and audits.
Hospitality and Customer Service: Principles of hospitality in aviation, Service etiquette and professionalism, Guest handling and problem-solving, Cultural awareness in service delivery, Personal communication skills, Complaint handling techniques, Service recovery strategies, Personalized service approach, In-flight meal service standards, Quality assurance and customer feedback.
Job Opportunities after completion of Skill-Based Training in Aviation Hospitality & Airline Management course:
After completing a Skill-Based Training in Aviation Hospitality & Airline Management, graduates have several exciting career options in the aviation, hospitality, and travel sectors. These industries are growing rapidly in India, and there is a strong demand for trained professionals. Below is a detailed list of career options along with expected salary ranges for these roles in India:
Career Options After Skill-Based Training in Aviation Hospitality & Airline Management
1. Aviation Ground Staff
- Role: Ground staff are responsible for managing customer service at the airport, including check-in, boarding, luggage handling, and assisting passengers with inquiries.
- Salary Range: ₹2,50,000 – ₹5,00,000 per annum
- Skills Needed: Customer service, communication skills, problem-solving, and multitasking.
2. Airline Cabin Crew (Flight Attendant)
- Role: Cabin crew members ensure passenger safety, comfort, and satisfaction during flights. Their duties include serving food, ensuring safety protocols, and managing in-flight emergencies.
- Salary Range: ₹3,00,000 – ₹8,00,000 per annum
- Skills Needed: Good communication, customer service, problem-solving, and physical fitness.
3. Travel Consultant
- Role: Travel consultants assist customers with planning vacations, booking flights, hotels, and tours. They also provide advice on travel destinations and create customized itineraries.
- Salary Range: ₹3,00,000 – ₹6,00,000 per annum
- Skills Needed: Knowledge of travel destinations, communication skills, sales skills, and attention to detail.
4. Tour Operator
- Role: Tour operators organize travel packages, book services like transportation, hotels, and tours, and ensure everything runs smoothly for clients during their trips.
- Salary Range: ₹3,00,000 – ₹7,00,000 per annum
- Skills Needed: Travel industry knowledge, organizational skills, negotiation skills, and problem-solving.
5. Hotel Management Professional
- Role: Hotel management professionals are responsible for the overall operations of a hotel or resort, including customer service, guest relations, and managing staff.
- Salary Range: ₹4,00,000 – ₹12,00,000 per annum (based on the position and experience)
- Skills Needed: Leadership, communication, organizational skills, and hospitality knowledge.
6. Airline Sales Executive
- Role: Responsible for selling airline tickets, upselling premium services, and assisting with corporate travel bookings. This role involves sales targets and relationship-building with travel agents and customers.
- Salary Range: ₹3,00,000 – ₹6,00,000 per annum
- Skills Needed: Sales skills, communication skills, customer service, and knowledge of travel booking systems.
7. Cruise Line Staff
- Role: Working on cruise ships in various roles like guest services, entertainment, food and beverage management, and hospitality.
- Salary Range: ₹2,50,000 – ₹5,00,000 per annum (plus tips)
- Skills Needed: Hospitality, customer service, team work, and adaptability.
8. Event Coordinator (in Travel and Hospitality)
- Role: Organize events such as conferences, weddings, and corporate meetings at airports, hotels, or resorts. They ensure smooth event operations, from planning to execution.
- Salary Range: ₹3,50,000 – ₹7,00,000 per annum
- Skills Needed: Event planning, organizational skills, communication, and customer service.
9. Airport Lounge Manager
- Role: Oversee the daily operations of VIP or business-class airport lounges, ensuring excellent customer service and smooth operations.
- Salary Range: ₹5,00,000 – ₹10,00,000 per annum
- Skills Needed: Customer service, management skills, attention to detail, and multitasking.
10. Tourism Marketing Manager
- Role: Involves promoting tourist destinations, creating marketing campaigns for travel companies, and working with airlines, hotels, and travel agencies to drive tourism.
- Salary Range: ₹4,00,000 – ₹9,00,000 per annum
- Skills Needed: Marketing skills, creativity, communication, and networking.
11. Travel Blogger/Influencer
- Role: Create content related to travel, tourism destinations, and experiences. Successful travel bloggers or influencers make money through sponsored posts, affiliate marketing, and partnerships with tourism boards and brands.
- Salary Range: ₹3,00,000 – ₹12,00,000 per annum (depending on popularity)
- Skills Needed: Writing, photography, content creation, and social media expertise.
12. Airport Security Officer
- Role: Responsible for ensuring the security of the airport and its passengers. They conduct screening, checks, and monitor potential threats at the airport.
- Salary Range: ₹3,00,000 – ₹6,00,000 per annum
- Skills Needed: Attention to detail, vigilance, communication, and knowledge of security protocols.
Salary Expectations
Salaries in the Aviation, Hospitality, and Travel Management sectors vary based on experience, company, and role. However, with a growing industry, the potential for salary growth is significant.
- Entry-Level Roles (0-2 years): ₹2,50,000 – ₹4,50,000 per annum
- Mid-Level Roles (3-5 years): ₹4,00,000 – ₹7,00,000 per annum
- Senior-Level Roles (5+ years): ₹7,00,000 – ₹12,00,000 per annum (higher for specialized or managerial positions)
Conclusion
Graduates of the Diploma in Aviation Hospitality and Travel Management have a wide array of career options in the rapidly expanding aviation, hospitality, and travel sectors. With increasing international and domestic travel, professionals in this field are in high demand. The industry also offers excellent opportunities for growth, especially with increasing experience, skills, and exposure to the global market.