Certificate in Multi functional Administrative Executive

Description

Course Name: Certificate in Multi functional Administrative Executive

Course Id: CMFAE/Q1001.

Eligibility: 10th Grade (High School) or Equivalent.

Objective: A Certificate in Multi-Functional Administrative Executive course is a specialized program designed to equip individuals with the skills required to efficiently handle a wide range of administrative responsibilities in a professional setting. This course is ideal for those aspiring to work as administrative professionals in various industries or enhance their administrative expertise.

Duration: Three Months.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Marking System:
S.No.	No. of Questions			Marks Each Question		Total Marks
1	10			5		50
2	5			4		20
3	5			3		15
4	5			2		10
5	5			1		5
	30					100
How Students will be Graded:
S.No.		Marks	Grade
1		91-100	O (Outstanding)
2		81-90	A+ (Excellent)
3		71-80	A (Very Good)
4		61-70	B (Good)
5		51-60	C (Average)
6		40-50	P (Pass)
7		0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus:

Introduction to Office Administration: Role and responsibilities of an administrative executive, Office organization and workflow management, Communication skills for administrators, Time management and productivity techniques, Ethical and professional conduct in the workplace, Handling confidentiality and sensitive information, Relationship management with clients and stakeholders, Workplace safety and security policies, Career growth and opportunities in administration, Modern trends in office administration.

Business Communication and Correspondence: Basics of business communication, Email etiquette and professional writing, Report and memo writing, Verbal communication and public speaking skills, Conducting effective meetings and minutes writing, Handling customer queries and complaints, Telephone etiquette and customer service skills, Negotiation and persuasion techniques, Business letter writing and documentation, Cross-cultural communication in the workplace.

Office Technology and IT Skills: Basic computer skills (MS Word, Excel, PowerPoint), Managing digital files and documentation, Cloud computing and file sharing (Google Drive, OneDrive), Data entry and record management, Scheduling and calendar management (Outlook, Google Calendar), Digital communication tools (Emails, chat applications), Cybersecurity awareness for office staff, Use of office equipment (printers, scanners, projectors), Database and CRM management, Basics of ERP and office automation.

Human Resource Administration: HR functions and employee records management, Recruitment and onboarding support, Payroll processing and salary administration, Workplace policies and compliance, Performance appraisal and employee engagement, Training and development coordination, Employee benefits and compensation management, Handling workplace conflicts and grievances, Diversity and inclusion in the workplace, Legal aspects of HR management.

Financial and Accounting Basics: Introduction to office finance and budgeting, Handling petty cash and expense reports, Basics of bookkeeping and accounting principles, Invoice processing and payment management, Taxation and compliance (GST, TDS basics), Financial record-keeping and reporting, Understanding payroll and salary deductions, Procurement and vendor payment management, Managing office expenses and cost control, Financial planning for business growth.

Customer Relationship and Client Management: Understanding customer needs and expectations, Customer service excellence strategies, Handling difficult customers and conflict resolution, CRM (Customer Relationship Management) software basics, Client communication and follow-ups, Service quality assurance and feedback management, Building long-term client relationships, Complaint handling and escalation process, Cross-selling and upselling techniques, Case studies on effective customer management.

After successful completion of the Certificate in Multi-functional Administrative Executive program, graduates are trained in office management, human resources, basic finance, customer service, data handling, documentation, and coordination across departments. This role is highly versatile and applicable across industries including corporate offices, hospitals, education, retail, logistics, and government departments.

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🎓 Career Options After Certificate in Multi-functional Administrative Executive

1. Administrative Executive / Officer

• Role: Oversee day-to-day office operations, manage files, assist in reporting, and handle communication.

• Salary Range: ₹2.5 – ₹5 LPA

2. HR & Admin Assistant

• Role: Assist in recruitment, payroll support, employee onboarding, and maintaining HR records.

• Salary Range: ₹2.8 – ₹5.5 LPA

3. Front Office Executive / Receptionist

• Role: Greet visitors, manage calls, maintain office appointments, and support office coordination.

• Salary Range: ₹2 – ₹4.5 LPA

4. Back Office Executive

• Role: Handle data entry, document verification, order processing, and report compilation.

• Salary Range: ₹2.2 – ₹4.8 LPA

5. Customer Relationship Executive

• Role: Communicate with clients, resolve basic queries, and support customer satisfaction goals.

• Salary Range: ₹2.5 – ₹5 LPA

6. Operations Coordinator / Assistant

• Role: Help manage daily operations, prepare schedules, track project progress, and maintain records.

• Salary Range: ₹3 – ₹6 LPA

7. Executive Assistant / Personal Secretary

• Role: Support senior management with calendar management, travel coordination, and official correspondence.

• Salary Range: ₹3.5 – ₹6.5 LPA

8. Accounts & Admin Coordinator (with Tally knowledge)

• Role: Basic bookkeeping, invoice handling, office supply management, and expense tracking.

• Salary Range: ₹3 – ₹5.5 LPA

9. Logistics/Inventory Support Executive

• Role: Assist with inventory tracking, dispatch records, order entries, and vendor communication.

• Salary Range: ₹2.5 – ₹5 LPA

10. Data Management Executive

• Role: Maintain and analyze records, support MIS reporting, and work with Excel or office software tools.

• Salary Range: ₹2.8 – ₹5.5 LPA

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🧠 Key Skills Acquired

• Office administration & coordination

• Professional communication (written and verbal)

• Time management and multitasking

• Knowledge of MS Office (Word, Excel, PowerPoint)

• Data entry and documentation

• HR and basic finance coordination

• Vendor and meeting coordination

• Customer relationship handling

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🏢 Industries Hiring Administrative Executives

• Corporate Offices (HR/Admin Departments)

• Educational Institutions & Coaching Centres

• Hospitals and Clinics

• Hotels, Travel & Tourism Agencies

• Logistics & Supply Chain Companies

• Government Offices (Contractual Admin Posts)

• Startups and SMEs

• Real Estate and Construction Firms

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📈 Career Growth Path