Certificate in Housekeeping Management

Description

Course Name: Certificate in Housekeeping Management

Course Id: CHM/Q1001.

Eligibility: 10th Grade (high School) or Equivalent.

Duration: Two Months.

Objective: The Certificate in Housekeeping Management is a professional course designed to provide individuals with the knowledge and skills required to manage housekeeping operations in various sectors such as hospitality, healthcare, and corporate settings. This course is ideal for those aiming to build a career in housekeeping or enhance their existing skills in the field.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Marking System:
S.No.	No. of Questions			Marks Each Question		Total Marks
1	10			5		50
2	5			4		20
3	5			3		15
4	5			2		10
5	5			1		5
	30					100
How Students will be Graded:
S.No.		Marks	Grade
1		91-100	O (Outstanding)
2		81-90	A+ (Excellent)
3		71-80	A (Very Good)
4		61-70	B (Good)
5		51-60	C (Average)
6		40-50	P (Pass)
7		0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus

Introduction to Housekeeping Management: Overview of Housekeeping in Hospitality & Facilities Management, Roles & Responsibilities of Housekeeping Staff, Housekeeping Organization Structure, Importance of Housekeeping in Customer Satisfaction, Housekeeping Technology & Automation: Use of Housekeeping Software & Applications, Smart Cleaning Equipment & Robotics in Housekeeping, Digital Inventory & Reporting Systems.

Cleaning & Maintenance Techniques: Principles of Cleaning & Sanitation, Use of Cleaning Agents & Equipment, Floor & Carpet Cleaning Methods, Waste Management & Eco-friendly Practices, Safety, Hygiene & Pest Control: Occupational Health & Safety Standards, Personal Hygiene & Grooming for Housekeeping Staff, Fire Safety & Emergency Procedures, Pest Control Measures in Hospitality & Facilities.

Housekeeping Operations & Procedures: Daily Housekeeping Routines & Checklists, Guest Room Cleaning Procedures & Standards, Public Area Cleaning (Lobbies, Restaurants, Restrooms), Deep Cleaning & Periodic Maintenance, Inventory & Supply Management: Housekeeping Supplies & Equipment Management, Purchasing & Stock Control Procedures, Budgeting for Housekeeping Department, Cost Control Strategies

Linen & Laundry Management: Introduction to Linen & Laundry Management, Types of Linen & Fabrics, Laundry Equipment & Machinery, Laundry Operations & Stain Removal Techniques, Inventory Management of Linen & Uniforms, Linen Quality Control & Replacement Policies, Cleaning Agents & Chemicals, Linen Inventory & Control, Cost Control & Budgeting in Laundry Operations.

Customer Service & Communication Skills: Introduction to Customer Service in Housekeeping, Fundamentals of Professional Communication, Interaction with Guests & Handling Special Requests, Guest Complaint Management & Conflict Resolution, Cross-departmental Communication in Hospitality, Telephone & Written Communication Skills, Service Recovery & Guest Satisfaction Strategies, Housekeeping Service Standards & Best Practices.

Housekeeping Supervision & Leadership: Supervisory Responsibilities in Housekeeping, Staff Training & Development Programs, Team Motivation & Performance Management, Sustainability & Green Housekeeping: Eco-friendly Cleaning Products & Techniques, Energy & Water Conservation in Housekeeping, Sustainable Laundry & Linen Management.

After successful completion of the Certificate in Housekeeping Management program, graduates are trained in areas like cleanliness standards, laundry operations, room maintenance, guest servicing, hygiene practices, and team supervision. This opens up diverse career opportunities in the hospitality, healthcare, facility management, aviation, and corporate sectors.

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🎓 Career Options After Certificate in Housekeeping Management

1. Room Attendant / Housekeeping Associate (Hotels & Resorts)

• Role: Clean and maintain guest rooms, replace linens, restock amenities, and ensure comfort.

• Salary Range: ₹1.8 – ₹3.5 LPA

2. Housekeeping Supervisor

• Role: Supervise housekeeping staff, schedule shifts, inspect rooms, and maintain service quality.

• Salary Range: ₹2.8 – ₹5.5 LPA

3. Laundry Executive

• Role: Manage laundry operations including washing, ironing, dry cleaning, and stain removal.

• Salary Range: ₹2 – ₹4.5 LPA

4. Facility Executive – Corporate Offices / Malls

• Role: Oversee cleaning staff, inventory of cleaning supplies, and workplace hygiene in commercial buildings.

• Salary Range: ₹3 – ₹5.5 LPA

5. Hospital Housekeeping Assistant / Supervisor

• Role: Maintain high sanitation standards in hospitals and healthcare units.

• Salary Range: ₹2.5 – ₹5 LPA

6. Housekeeping Executive – Cruise Lines / Airlines

• Role: Ensure cleanliness and guest service quality on cruise ships or flights.

• Salary Range: ₹4 – ₹8 LPA (depending on employer)

7. Housekeeping Trainer / Faculty (Skilled Institutions)

• Role: Train new housekeeping staff or students at skill development institutes or hospitality schools.

• Salary Range: ₹3 – ₹6 LPA

8. Housekeeping Coordinator (Admin Dept.)

• Role: Maintain logs, allocate duties, report damages, and handle guest service requests.

• Salary Range: ₹2.5 – ₹5 LPA

9. Entrepreneur – Housekeeping / Maid Services Business

• Role: Start a cleaning service, home maid service, or staffing agency for hospitality sector.

• Earning Potential: ₹30,000 – ₹1.5 lakh/month or more (depending on clients & scale)

10. Airport Lounge Cleaner / Executive

• Role: Maintain hygiene and customer experience in premium lounges of airports.

• Salary Range: ₹2.2 – ₹4.5 LPA

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🧠 Key Skills Acquired

• Room and bathroom cleaning procedures

• Linen management and laundry operations

• Inventory handling and cleaning equipment usage

• Hygiene, sanitation, and waste disposal standards

• Guest handling and communication skills

• Basic knowledge of chemicals and PPE use

• Team supervision and shift coordination

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🏢 Industries & Employers Hiring

• Hotels & Resorts (Taj, Oberoi, Lemon Tree, ITC)

• Hospitals and Healthcare Chains (Apollo, Fortis, AIIMS)

• Facility Management Firms (Sodexo, ISS, CBRE)

• Cruise Lines and Airlines (Vistara, IndiGo, Costa Cruises)

• Corporate Offices, Malls, Airports

• Government Buildings and Public Sector Guest Houses

• Cleaning Service Startups and Staffing Agencies

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📈 Career Growth Path