Certificate in Hotel Management

Description

Course Name: Certificate in Hotel Management

Course Id: CHM/Q1001.

Eligibility: 10th Grade (high School) or Equivalent.

Duration: Two Months.

Objective:  A Certificate in Hotel Management course covers various aspects of hotel management, including front office operations, guest services, food and beverage management, housekeeping, marketing, and financial management. It’s ideal for individuals aspiring to work in or advance within the hotel industry.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Marking System:
S.No.	No. of Questions			Marks Each Question		Total Marks
1	10			5		50
2	5			4		20
3	5			3		15
4	5			2		10
5	5			1		5
	30					100
How Students will be Graded:
S.No.		Marks	Grade
1		91-100	O (Outstanding)
2		81-90	A+ (Excellent)
3		71-80	A (Very Good)
4		61-70	B (Good)
5		51-60	C (Average)
6		40-50	P (Pass)
7		0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus

Introduction to Hotel Management: Overview of Hospitality Industry, History and Evolution of Hotels, Types of Hotels and Accommodation, Organizational Structure of a Hotel, Key Departments in a Hotel, Roles and Responsibilities in Hotel Management, Hotel Grading and Classification, Importance of Customer Service in Hotels, Career Opportunities in Hotel Industry, Emerging Trends in Hospitality.

Front Office Operations: Introduction to Front Office Operations, Reservation and Booking Procedures, Guest Check-in and Check-out Process, Handling Guest Complaints and Requests, Front Office Accounting and Billing, Telephone and Communication Etiquette, Coordination with Other Hotel Departments, Role of Concierge and Guest Relations, Hotel Software and Technology, Importance of First Impressions.

Housekeeping Management: Introduction to Housekeeping, Cleaning Procedures and Techniques, Types of Cleaning Equipment and Supplies, Linen and Laundry Management, Room Inspection and Maintenance, Guest Room Amenities and Standards, Housekeeping Staff Supervision, Safety and Hygiene Standards, Waste Management in Housekeeping, Energy Conservation in Housekeeping.

Food and Beverage Services: Basics of Food and Beverage Services, Types of Food Service Styles, Restaurant and Banquet Service Operations, Menu Planning and Designing, Handling Guest Orders and Special Requests, Wine and Beverage Knowledge, Hygiene and Sanitation in Food Service, Customer Service in F&B, Coordination Between Kitchen and Service Staff, Trends in Food and Beverage Industry.

Food Production and Kitchen Management: Introduction to Food Production, Kitchen Layout and Equipment, Types of Cooking Methods, Basics of Bakery and Patisserie, Kitchen Safety and Hygiene Practices, Food Presentation and Plating Techniques, Inventory and Cost Control in Kitchen, Role of a Chef and Kitchen Brigade, Special Diets and Nutrition, Sustainable and Organic Cooking Trends.

Hospitality Marketing and Sales: Introduction to Hospitality Marketing, Branding and Positioning in Hotels, Online and Offline Marketing Strategies, Role of Digital Marketing and Social Media, Customer Relationship Management (CRM), Hotel Pricing and Revenue Management, Sales Techniques for Hotel Services, Public Relations in Hospitality, Guest Loyalty Programs, Market Trends and Consumer Behavior.

After successful completion of the Certificate in Hotel Management program, graduates acquire foundational knowledge and practical skills in hospitality operations, food and beverage service, front office, housekeeping, customer care, and basic management. This opens the door to a wide array of career opportunities in the hospitality, tourism, and service sectors.

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🎓 Career Options After Certificate in Hotel Management

1. Front Office Executive / Receptionist

• Role: Guest check-in/check-out, reservation handling, and providing guest services.

• Salary Range: ₹12,000 – ₹25,000/month

2. Food and Beverage (F&B) Service Associate

• Role: Serve guests in restaurants, cafés, or banquets, ensuring excellent service.

• Salary Range: ₹10,000 – ₹22,000/month

3. Housekeeping Attendant / Supervisor

• Role: Maintain cleanliness, room arrangements, laundry, and housekeeping records.

• Salary Range: ₹10,000 – ₹25,000/month

4. Guest Relations Executive

• Role: Manage guest experiences, handle complaints, and ensure customer satisfaction.

• Salary Range: ₹15,000 – ₹30,000/month

5. Kitchen Assistant / Commis Chef (Level-1)

• Role: Assist chefs with food prep, hygiene maintenance, and inventory control in kitchens.

• Salary Range: ₹10,000 – ₹20,000/month

6. Hotel Operations Assistant

• Role: Support various departments in smooth day-to-day hotel operations.

• Salary Range: ₹18,000 – ₹30,000/month

7. Banquet Assistant / Event Coordinator

• Role: Set up and manage events like parties, meetings, and conferences in hotels.

• Salary Range: ₹15,000 – ₹35,000/month

8. Travel Desk Assistant / Concierge

• Role: Help guests with bookings, transportation, and local sightseeing arrangements.

• Salary Range: ₹12,000 – ₹25,000/month

9. Hospitality Customer Service Executive (BPO/KPO/Travel)

• Role: Support hotel and travel clients via phone, email, or chat.

• Salary Range: ₹15,000 – ₹30,000/month

10. Self-Employed / Entrepreneur (Café, Homestay, Catering)

• Role: Start your own venture in food, stay, or event services.

• Earning Potential: ₹30,000 – ₹2 lakh+/month (varies by scale)

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🧠 Key Skills Acquired

• Guest service and hospitality etiquette

• Front office operations and reservations

• Food and beverage service techniques

• Housekeeping procedures and standards

• Basic culinary knowledge

• Communication and grooming skills

• Use of hotel software (like IDS, Opera, Cloudbeds)

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🏨 Industries & Employers Hiring Hotel Management Graduates

• Hotels and Resorts (Taj, Oberoi, Marriott, Lemon Tree, Radisson)

• Restaurants, QSR chains (Domino’s, KFC, McDonald’s)

• Cruise Lines (Cordelia, Royal Caribbean)

• Airlines (Ground services, cabin crew, lounge staff)

• Travel and tour operators

• Event Management Firms

• Corporate Guest Houses and Facilities

• Hospital kitchens and hospitality services

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📈 Career Growth Path