Certificate in Hotel and Tourism Operations Management

Description

Course Name: Certificate in Hotel and Tourism Operations Management

Course Id: CHTOM/Q1001.

Eligibility: 10+2 (higher Secondary) or Equivalent.

Duration: Three Month.

Objective: The Certificate in Hotel and Tourism Operations Management course is designed to provide students with the foundational knowledge and skills needed to manage and operate businesses within the hospitality and tourism industries. These sectors are diverse and dynamic, encompassing hotels, resorts, restaurants, event planning, travel agencies, tour operators, and more. This course focuses on key areas such as customer service, marketing, operations management, and financial aspects of hospitality and tourism, preparing students for entry-level management positions.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Marking System:
S.No.	No. of Questions			Marks Each Question		Total Marks
1	10			5		50
2	5			4		20
3	5			3		15
4	5			2		10
5	5			1		5
	30					100
How Students will be Graded:
S.No.		Marks	Grade
1		91-100	O (Outstanding)
2		81-90	A+ (Excellent)
3		71-80	A (Very Good)
4		61-70	B (Good)
5		51-60	C (Average)
6		40-50	P (Pass)
7		0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus

Introduction to Hospitality and Tourism: Overview of the Hospitality Industry, Evolution and Growth of Tourism, Key Sectors in Hospitality and Tourism, Importance of Customer Service, Hospitality Industry Trends, Role of Technology in Tourism, Tourism Economics and Its Impact, Hospitality Ethics and Professionalism, Sustainable Tourism Practices, Career Opportunities in Hospitality.

Front Office Operations and Management: Role of the Front Office in Hotels, Reservations and Booking Procedures, Check-in and Check-out Procedures, Customer Relationship Management, Handling Guest Complaints, Housekeeping Coordination, Billing and Payment Processing, Hotel Software and Technology, Safety and Security in Front Office, Importance of Concierge Services.

Food and Beverage Management: Fundamentals of Food and Beverage Industry, Restaurant and Catering Operations, Menu Planning and Costing, Food Safety and Hygiene Standards, Types of Food Service Styles, Beverage Management and Mixology, Hospitality Industry Regulations, Customer Service in Food & Beverage, Inventory and Supply Chain Management, Trends in Food and Beverage Industry.

Housekeeping and Accommodation Operations: Role of Housekeeping in Hospitality, Room Cleaning Procedures, Laundry Operations and Linen Management, Health and Safety Standards, Guest Room Maintenance and Inspection, Waste Management in Housekeeping, Green Housekeeping Practices, Inventory and Supply Control, Staff Training and Supervision, Quality Standards in Housekeeping.

Travel and Tourism Operations: Types of Tourism and Travel Segments, Tour Package Designing, Ticketing and Reservations, Travel Agency Operations, Visa and Immigration Procedures, Tourism Marketing Strategies, Cultural Tourism and Heritage Management, Hospitality and Tourism Laws, Eco-Tourism and Sustainable Travel, Adventure and Luxury Tourism.

Customer Service Excellence in Hospitality: Principles of Customer Service, Handling Guest Expectations, Communication Skills in Hospitality, Dealing with Difficult Customers, Personal Grooming and Etiquette, Service Quality Measurement, Role of Cultural Awareness in Customer Service, Complaint Handling and Conflict Resolution.

After successful completion of the Certificate in Hotel and Tourism Operations Management program, graduates gain industry-relevant skills in hotel operations, front office management, travel coordination, customer service, event planning, and tourism marketing. This makes them eligible for a wide range of career opportunities in the hospitality, tourism, airline, event, and travel sectors.

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🎓 Career Options After Certificate in Hotel and Tourism Operations Management

1. Front Office Executive (Hotels & Resorts)

• Role: Manage guest check-ins/outs, handle reservations, and provide concierge services.

• Salary Range: ₹2.2 – ₹4.8 LPA

2. Travel Consultant / Tour Planner

• Role: Design tour packages, make bookings, and guide customers with itinerary and visa details.

• Salary Range: ₹2.5 – ₹5.5 LPA

3. Guest Relations Associate

• Role: Enhance guest experiences by handling queries, complaints, and special requests.

• Salary Range: ₹2.5 – ₹5 LPA

4. Airline Ground Staff / Cabin Crew Trainee

• Role: Assist airline passengers during boarding, baggage, and ticketing processes.

• Salary Range: ₹3 – ₹6.5 LPA (Airlines & Airports)

5. Housekeeping Supervisor (Hotels/Resorts)

• Role: Manage housekeeping staff, ensure cleanliness standards, and supervise room maintenance.

• Salary Range: ₹2.2 – ₹4.5 LPA

6. Event Coordinator / Hospitality Assistant

• Role: Support event planning, manage logistics, handle guest services, and coordinate with vendors.

• Salary Range: ₹2.8 – ₹6 LPA

7. Hotel Sales & Marketing Executive

• Role: Promote hotel services to corporate clients, travel agencies, and event organizers.

• Salary Range: ₹3 – ₹6.5 LPA (with incentives)

8. Food & Beverage Service Attendant

• Role: Serve food and beverages in restaurants, cafes, or hotels ensuring quality service.

• Salary Range: ₹1.8 – ₹3.8 LPA

9. Cruise Line Staff / International Hospitality Jobs

• Role: Work in international cruises offering food service, front office, or housekeeping support.

• Salary Range: ₹4 – ₹12 LPA (depending on cruise and role)

10. Entrepreneur – Travel Agency, Homestay, or Event Services

• Role: Start your own travel consultancy, boutique homestay, or hospitality-based business.

• Earning Potential: ₹30,000 – ₹2 lakh+/month (depending on location and scale)

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🧠 Key Skills Acquired

• Hotel & travel operations

• Customer relationship management

• Communication & interpersonal skills

• Itinerary planning & ticketing

• Food & beverage service basics

• Tourism laws & cultural sensitivity

• Hospitality software (like Opera, Amadeus)

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🏢 Industries & Employers Hiring

• Hotels & Resorts (Taj, Marriott, Lemon Tree, OYO)

• Travel Agencies (Thomas Cook, MakeMyTrip, SOTC)

• Airlines (IndiGo, Air India, Vistara)

• Event Management Firms

• Tourism Boards and State Tourism Departments

• Cruise Lines (Carnival, MSC, Royal Caribbean)

• Hospitality Startups (Zostel, FabHotels)

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📈 Career Growth Path