Certificate in Hospitality Operations Management

Description

Course Name: Certificate in Hospitality Operations Management

Course Id: CHOM/Q1001.

Eligibility: 10th Grade (high School) or Equivalent.

Duration: Two Months.

Objective: A Certificate in Hospitality Operations Management course focuses on the critical aspects of hospitality management, including guest services, operations efficiency, business strategies, marketing, and financial management, preparing individuals for leadership roles in the hospitality industry.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Marking System:
S.No.	No. of Questions			Marks Each Question		Total Marks
1	10			5		50
2	5			4		20
3	5			3		15
4	5			2		10
5	5			1		5
	30					100
How Students will be Graded:
S.No.		Marks	Grade
1		91-100	O (Outstanding)
2		81-90	A+ (Excellent)
3		71-80	A (Very Good)
4		61-70	B (Good)
5		51-60	C (Average)
6		40-50	P (Pass)
7		0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus

Introduction to Hospitality Industry: Overview of the Hospitality and Tourism Sector, Key Departments in Hospitality Operations, Roles and Responsibilities in Hospitality Management, Career Opportunities in Hospitality, Industry Trends and Emerging Technologies.

Housekeeping and Front Office Operations: Housekeeping Department Roles and Responsibilities, Cleaning and Maintenance Procedures, Inventory and Linen Management, Health, Safety, and Hygiene Standards, Sustainable Practices in Housekeeping, Front Office Operations: Functions of the Front Desk and Reception, Guest Reservation and Check-In/Check-Out Procedures, Room Assignment and Key Management, Handling Guest Complaints and Requests, Use of Property Management Systems (PMS).

Food & Beverage (F&B) and Customer Service Management: Introduction to Food and Beverage Services, Types of F&B Outlets (Restaurants, Cafes, Catering), Menu Planning and Pricing Strategies, Food Safety and Hygiene Regulations, Customer Service in F&B Operations. Customer Service and Guest Relations: Principles of Excellent Customer Service, Handling Guest Feedback and Conflict Resolution, Communication Skills in Hospitality, Cultural Sensitivity and Diversity in Service, Strategies for Building Customer Loyalty.

Hospitality Marketing and Technology and Innovation: Introduction to Hospitality Marketing, Digital Marketing Strategies for Hotels & Restaurants, Revenue Management and Pricing Strategies, Customer Relationship Management (CRM), Social Media and Online Booking Platforms. Hospitality Technology and Innovation: Role of Technology in Hotel and Restaurant Management, Online Booking and Reservation Systems, Use of AI and Automation in Hospitality, Point-of-Sale (POS) Systems and Contactless Payments, Future Trends in Smart Hotels and Digital Hospitality.

Financial & Human Resource Management in Hospitality: Basics of Financial Planning and Budgeting, Cost Control in Hospitality Operations, Revenue Streams in Hospitality Businesses, Key Performance Indicators (KPIs) for Hotels & Restaurants, Understanding Profit and Loss Statements, Recruitment and Training in Hospitality, Employee Motivation and Teamwork, Workplace Ethics and Professionalism, Performance Evaluation and Employee Retention, Labor Laws and Hospitality Regulations.

Event and Risk Management: Planning and Organizing Events in Hospitality, Types of Events and Conferences, Venue Setup and Banquet Services, Budgeting and Logistics in Event Management, Guest Experience and Hospitality Standards, Fire Safety and Emergency Procedures, Security Measures in Hotels and Restaurants, Food Handling and Sanitation Standards, Crisis Management in Hospitality, Insurance and Liability Issues.

After successful completion of the Certificate in Hospitality Operations Management program, graduates gain practical knowledge and managerial skills in front office operations, housekeeping, food & beverage service, guest relations, and facility management. This program prepares candidates to work in hotels, resorts, cruise lines, restaurants, travel companies, and corporate guest services, with ample growth opportunities.

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🎓 Career Options After Certificate in Hospitality Operations Management

1. Front Office Executive / Receptionist

• Role: Handle guest check-ins and check-outs, reservations, billing, and customer service.

• Salary Range: ₹12,000 – ₹25,000/month

2. Guest Relations Executive

• Role: Ensure a smooth guest experience by resolving queries, handling VIPs, and maintaining service standards.

• Salary Range: ₹15,000 – ₹30,000/month

3. Housekeeping Supervisor / Room Attendant

• Role: Manage cleanliness, room readiness, laundry, and housekeeping staff.

• Salary Range: ₹12,000 – ₹25,000/month (₹25,000 – ₹40,000 for supervisors)

4. Food and Beverage (F&B) Service Staff

• Role: Serve guests in restaurants, banquets, or bars; manage food hygiene and guest satisfaction.

• Salary Range: ₹10,000 – ₹20,000/month (entry level)

5. Hospitality Operations Assistant

• Role: Assist in managing day-to-day hotel operations, guest services, vendor coordination, and reports.

• Salary Range: ₹18,000 – ₹35,000/month

6. Banquet Coordinator / Event Executive

• Role: Handle arrangements for conferences, parties, or weddings at hotels or resorts.

• Salary Range: ₹18,000 – ₹40,000/month

7. Travel Desk Executive / Concierge

• Role: Arrange local tours, cabs, and travel services for guests at hotels.

• Salary Range: ₹12,000 – ₹25,000/month

8. Hotel Operations Trainee / Management Trainee

• Role: Undergo training in all departments to later take on supervisory or managerial roles.

• Stipend/Salary: ₹10,000 – ₹20,000/month (can grow to ₹40,000+ post-training)

9. Hospitality Trainer / Faculty (with experience)

• Role: Teach operations and service skills in hospitality institutes or vocational centers.

• Salary Range: ₹25,000 – ₹50,000/month

10. Entrepreneur – Guest House or Homestay Owner

• Role: Start and manage your own hospitality business or homestay.

• Earning Potential: ₹30,000 – ₹2 lakh+/month (depending on location and scale)

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🧠 Key Skills Acquired

• Guest handling and service excellence

• Hotel operations & facility management

• F&B service and housekeeping basics

• Reservation systems (PMS software like Opera, IDS)

• Crisis handling and customer complaint resolution

• Communication and interpersonal etiquette

• Hygiene, safety, and standard operating procedures (SOPs)

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🏢 Industries & Employers Hiring Hospitality Graduates

• Hotels and Resorts (Taj, Marriott, Hyatt, Lemon Tree, etc.)

• Restaurants, Cafés, and Lounges

• Travel and tourism companies

• Cruise lines (Costa, Royal Caribbean, Cordelia, etc.)

• Corporate guest houses and serviced apartments

• Event management firms and banquet halls

• Airlines (Ground or Lounge Services)

• Railway tourism (IRCTC, Palace on Wheels)

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📈 Career Growth Path