Description
Course Name: Certificate in Communication Skills
Course Id: CCS/Q1001.
Eligibility: 10th Grade (high school) or Equivalent.
Duration: Two Month.
Objective: The Certificate in Communication Skills course is designed to help participants develop effective verbal, non-verbal, and written communication abilities essential for personal and professional success. The course focuses on enhancing interpersonal skills, active listening, presentation techniques, and the ability to communicate clearly and confidently in various situations.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Certificate in Communication Skills
Fundamentals of Communication: Definition and importance of communication, Elements of the communication process, Types of communication (verbal, non-verbal, written, digital), Principles of effective communication, Common barriers to communication and how to overcome them, Role of feedback in communication, Cultural differences in communication, Ethics in communication, Impact of technology on communication, Active listening skills.
Verbal Communication Skills: Understanding verbal communication, Techniques for effective speaking, Voice modulation and clarity, Importance of pronunciation and articulation, Effective storytelling techniques, Persuasion and influence strategies, Handling impromptu speaking situations, Overcoming stage fear and speech anxiety, Role of humor and emotions in verbal communication, Communication in professional settings.
Non-Verbal Communication Skills: Definition and importance of non-verbal communication, Body language and gestures, Facial expressions and their meanings, Eye contact and confidence-building, Posture and movement in communication, Tone of voice and its impact, Handshakes and professional greetings, Space and proximity in communication, Dress code and professional appearance, Non-verbal communication in digital interactions.
Listening and Feedback Skills: Difference between hearing and listening, Types of listening (active, passive, reflective), Importance of active listening in communication, Barriers to effective listening, Strategies to improve listening skills, Providing constructive feedback, Receiving feedback professionally, Role of empathy in communication, Handling misunderstandings effectively, Exercises for improving listening skills.
Written Communication Skills: Essentials of professional writing, Structure and tone of business emails, Writing effective reports and proposals, Crafting impactful cover letters and résumés, Grammar and punctuation in business writing, Common mistakes in written communication, Editing and proofreading techniques, Writing for social media and blogs, Using storytelling in written communication, Legal aspects of business writing.
Digital and Online Communication: Understanding digital communication, Writing professional emails, Online meeting etiquette, Using instant messaging professionally, Managing communication in remote work, The role of social media in communication, Personal branding through digital communication, Video conferencing do’s and don’ts, Handling digital misunderstandings, Cybersecurity and confidentiality in communication.
Job Opportunities after completion of Certificate in Communication Skills course:
After the successful completion of the Certificate in Communication Skills program, graduates are equipped with the essential skills needed to effectively convey information, ideas, and emotions in a variety of professional and personal settings. Strong communication skills are highly valued across industries, and these graduates can pursue careers in areas like corporate communication, media, marketing, customer service, and more.
Career Options After Completing the Certificate in Communication Skills Program
1. Corporate Communication Specialist
- Role: A corporate communication specialist manages internal and external communication for a company. This includes crafting press releases, managing media relations, and ensuring the company’s message aligns with its branding and goals.
- Salary:
- Entry-level: ₹20,000–₹35,000 per month
- Mid-level: ₹35,000–₹60,000 per month
- Senior-level: ₹60,000–₹1,00,000 per month
2. Public Relations Officer (PRO)
- Role: A PRO helps manage the public image of an individual or organization. They handle press releases, media relations, and organize events or campaigns to build a positive reputation.
- Salary:
- Entry-level: ₹20,000–₹30,000 per month
- Mid-level: ₹30,000–₹50,000 per month
- Senior-level: ₹50,000–₹75,000 per month
3. Customer Service Representative
- Role: Customer service representatives are the first point of contact for customers. They address customer concerns, provide information, and resolve issues related to products or services.
- Salary:
- Entry-level: ₹12,000–₹20,000 per month
- Mid-level: ₹20,000–₹35,000 per month
- Senior-level: ₹35,000–₹50,000 per month
4. Content Writer/Copywriter
- Role: Content writers or copywriters create written content for websites, blogs, advertisements, and social media. They need strong writing and communication skills to produce engaging and effective content.
- Salary:
- Entry-level: ₹15,000–₹30,000 per month
- Mid-level: ₹30,000–₹50,000 per month
- Senior-level: ₹50,000–₹80,000 per month (or higher in top companies)
5. Trainer/Facilitator
- Role: Trainers or facilitators design and deliver training programs to enhance employees’ skills, focusing on areas such as soft skills, communication, leadership, and team building.
- Salary:
- Entry-level: ₹25,000–₹40,000 per month
- Mid-level: ₹40,000–₹70,000 per month
- Senior-level: ₹70,000–₹1,00,000 per month
6. Social Media Manager
- Role: Social media managers handle an organization’s online presence, crafting and curating posts, engaging with followers, and promoting brand messaging across platforms like Facebook, Twitter, LinkedIn, and Instagram.
- Salary:
- Entry-level: ₹20,000–₹30,000 per month
- Mid-level: ₹30,000–₹50,000 per month
- Senior-level: ₹50,000–₹80,000 per month
7. Speech Writer
- Role: Speech writers craft speeches for executives, politicians, or public figures. The role requires advanced writing and verbal communication skills, understanding the audience, and making the speech impactful.
- Salary:
- Entry-level: ₹20,000–₹35,000 per month
- Mid-level: ₹35,000–₹55,000 per month
- Senior-level: ₹55,000–₹1,00,000 per month
8. Sales and Marketing Executive
- Role: Sales and marketing executives develop marketing strategies, communicate with clients, pitch products, and close deals. Good communication is key in influencing potential customers and driving sales.
- Salary:
- Entry-level: ₹15,000–₹25,000 per month
- Mid-level: ₹25,000–₹40,000 per month
- Senior-level: ₹40,000–₹70,000 per month (plus performance-based bonuses)
9. HR Executive/Recruiter
- Role: HR executives and recruiters focus on hiring employees for organizations. They communicate job opportunities, conduct interviews, and handle employee onboarding and relations.
- Salary:
- Entry-level: ₹15,000–₹25,000 per month
- Mid-level: ₹25,000–₹45,000 per month
- Senior-level: ₹45,000–₹70,000 per month
10. Event Manager
- Role: Event managers organize and coordinate corporate or social events. They need to communicate effectively with clients, vendors, and guests to ensure the event runs smoothly.
- Salary:
- Entry-level: ₹20,000–₹35,000 per month
- Mid-level: ₹35,000–₹60,000 per month
- Senior-level: ₹60,000–₹1,00,000 per month
Skills Acquired in the Certificate in Communication Skills Program:
Graduates will develop a broad range of communication-related skills, including:
- Verbal Communication: Effective speaking and listening skills for both formal and informal settings.
- Written Communication: Proficiency in writing emails, reports, articles, and social media content.
- Presentation Skills: Ability to create and deliver presentations confidently.
- Interpersonal Communication: Building relationships through face-to-face communication and teamwork.
- Conflict Resolution: Managing disputes and resolving issues through effective communication.
- Active Listening: Understanding and processing information from others in a way that fosters better interaction.
Conclusion:
The Certificate in Communication Skills program opens up a wide range of career opportunities in fields such as corporate communication, media, customer service, marketing, human resources, and public relations. Graduates can find roles in various sectors, including corporate companies, advertising agencies, educational institutions, and even as freelance consultants. The salary range varies depending on experience, the role, and the industry, but there is ample opportunity for growth in this field, particularly for those who continue to improve their communication abilities and gain experience.