Description
Course Name: Diploma in Business Correspondent
Course Id: DBC/Q0001.
Eligibility: 10+2 Grade (higher secondary) or Equivalent.
Objective: A Diploma in Business Correspondent course is designed to provide individuals with the skills and knowledge necessary to work as business correspondents in the financial sector, particularly within banking and financial institutions. A business correspondent acts as an intermediary or representative for banks, facilitating financial services to customers in rural or underserved areas, where the presence of traditional bank branches is limited.
Duration: Six Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
- Duration- 120 minutes.
- No. of Questions- 60. (Multiple Choice Questions).
- 10 Questions from each module, each carry 10 marks.
- Maximum Marks- 600, Passing Marks- 40%.
- There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Introduction to Business Correspondence: Role and Importance of Business Correspondents, Functions and Responsibilities, Skills Required for a Business Correspondent, Banking and Financial Inclusion, Role in Rural and Urban Banking, Regulatory Framework for Business Correspondents, Microfinance and Business Correspondence, Digital Banking and Correspondent Services, Ethical and Professional Conduct, Case Studies of Business Correspondents in Action.
Banking and Financial Services: Types of Banks and Their Functions, Banking Products and Services, Retail and Corporate Banking, Loan and Credit Facilities, Role of Business Correspondents in Financial Services, Government Schemes for Financial Inclusion, Digital Payments and UPI Transactions, KYC and Customer Verification, Mobile Banking and Financial Technology, Customer Grievance Redressal Mechanism.
Microfinance and Financial Inclusion: Concept and Importance of Financial Inclusion, Role of Business Correspondents in Microfinance, SHGs and Microfinance Institutions, Types of Microfinance Loans, Credit Risk Assessment, Government Initiatives for Microfinance, Micro-Insurance and Its Benefits, Rural Banking and Financial Outreach, Digital Tools for Microfinance, Case Studies on Microfinance Success Stories.
Digital Banking and Fintech Solutions: Introduction to Digital Banking, Internet Banking and Mobile Banking, Role of Business Correspondents in Digital Transactions, Aadhaar Enabled Payment System (AEPS), e-KYC and Digital Onboarding, Cybersecurity in Digital Banking, Fintech Innovations in Financial Services, Digital Wallets and Payment Gateways, Fraud Prevention in Digital Transactions, Hands-on Training on Digital Banking Platforms.
Customer Service and Relationship Management: Understanding Customer Needs in Financial Services, Effective Communication Skills, Handling Customer Queries and Complaints, Conflict Resolution in Banking, Building Trust with Clients, Importance of Financial Literacy, Educating Customers on Banking Services, Techniques for Retaining Clients, Role of Technology in Customer Relationship Management, Case Studies on Customer Service Excellence.
Regulatory Framework and Compliance: Overview of Banking Regulations, RBI Guidelines for Business Correspondents, KYC and Anti-Money Laundering (AML) Compliance, Banking Ombudsman Scheme, Consumer Protection in Banking, Compliance in Digital Transactions, Privacy and Data Protection Laws, Regulatory Challenges in Business Correspondence, Penalties for Non-Compliance, Hands-on Compliance Case Studies.
Job Opportunities after completion of Diploma in Business Correspondent course:
After successfully completing a Diploma in Business Correspondent (BC) program, graduates are well-equipped to work in the banking and financial services sector, particularly in the domain of financial inclusion. Business Correspondents act as intermediaries between financial institutions and customers in rural and underserved areas, helping them access various banking services. Below are the career options available for Business Correspondents in India, along with the salary range:
1. Business Correspondent (BC)
- Role: A Business Correspondent is the primary role in this field. They act as an extension of a bank, providing basic banking services like account opening, deposits, withdrawals, balance inquiries, money transfers, and loan application assistance, especially in remote and rural areas.
- Salary Range: ₹2,00,000 – ₹5,00,000 per annum (for salaried BCs working with banks or financial institutions; the salary may vary depending on the bank and region)
2. Business Correspondent Supervisor (BCS)
- Role: Business Correspondent Supervisors oversee a network of Business Correspondents, ensuring they are effectively delivering services and adhering to regulations. They manage relationships with banks and help BCs in resolving issues, training new correspondents, and ensuring smooth operations.
- Salary Range: ₹4,00,000 – ₹7,00,000 per annum (depending on the bank, location, and experience)
3. Relationship Manager (Financial Inclusion)
- Role: Relationship Managers in financial inclusion programs work closely with communities to build relationships and promote financial products and services. They support customers in accessing loans, savings accounts, insurance products, and government welfare schemes.
- Salary Range: ₹3,00,000 – ₹7,00,000 per annum (depending on the organization and region)
4. Field Officer (Rural Banking)
- Role: Field Officers are responsible for implementing the banking services in rural areas. They ensure that the bank’s products and services are accessible to customers, and they may assist in collecting information for loan processing or customer feedback.
- Salary Range: ₹2,50,000 – ₹5,00,000 per annum (depending on the region and bank)
5. Financial Literacy Officer
- Role: Financial Literacy Officers focus on educating rural customers about financial products and services. They help clients understand banking products, savings, investments, loans, and how to manage finances effectively.
- Salary Range: ₹3,00,000 – ₹6,00,000 per annum (depending on experience and institution)
6. Branch Manager (Rural Banking)
- Role: Branch Managers at rural banks or branches focused on financial inclusion handle the overall management of banking services in rural areas. They oversee the operations, supervise BCs and field officers, manage financial products, and ensure the profitability of the branch.
- Salary Range: ₹5,00,000 – ₹12,00,000 per annum (depending on the bank and experience)
7. Loan Officer (Microfinance or Rural Banking)
- Role: Loan Officers process and manage loan applications in rural areas, specifically focusing on microloans or agriculture-related loans. They assess loan eligibility, process applications, and offer financial advice to borrowers.
- Salary Range: ₹3,00,000 – ₹6,00,000 per annum (depending on the financial institution and location)
8. Sales Officer (Rural/Urban Banking)
- Role: Sales Officers are responsible for acquiring customers for the bank’s products, such as savings accounts, insurance, loans, and digital banking services. They work in both rural and urban locations, promoting products and helping the institution expand its customer base.
- Salary Range: ₹2,50,000 – ₹5,00,000 per annum (depending on the financial institution and sales targets)
9. Digital Banking Executive
- Role: Digital Banking Executives focus on promoting and supporting digital banking services in rural and underserved regions. They help clients with mobile banking, internet banking, and other digital financial services, increasing adoption in areas with limited access to traditional banking infrastructure.
- Salary Range: ₹3,00,000 – ₹6,00,000 per annum (depending on the institution and region)
10. Customer Support Executive (Banking Services)
- Role: Customer Support Executives assist bank customers with queries, complaints, and the use of digital banking services. In the BC context, they help address issues related to transactions, account details, and banking products for rural customers.
- Salary Range: ₹2,50,000 – ₹5,00,000 per annum (depending on experience and organization)
11. Compliance Officer (Financial Inclusion)
- Role: Compliance Officers ensure that Business Correspondents and other field agents comply with banking regulations and policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) standards. They also monitor the transactions and ensure ethical practices are followed in rural banking services.
- Salary Range: ₹4,00,000 – ₹8,00,000 per annum (depending on the financial institution and seniority)
12. Microfinance Manager
- Role: Microfinance Managers work with microfinance institutions to manage loans and financial services targeted at small-scale entrepreneurs and rural customers. They handle loan disbursements, collections, and customer support for micro-loans and group lending programs.
- Salary Range: ₹4,00,000 – ₹8,00,000 per annum (depending on the company and project size)
13. Banking Operations Executive
- Role: Banking Operations Executives handle day-to-day operations related to processing transactions, account maintenance, and customer service. In the context of business correspondents, they may oversee the operations of rural branches or mobile banking services.
- Salary Range: ₹2,50,000 – ₹5,00,000 per annum (depending on experience and the financial institution)
14. Cash Management Officer (Rural/Urban Banking)
- Role: Cash Management Officers are responsible for managing cash flow and transactions in rural banking centers. They ensure adequate cash availability for Business Correspondents and customers and handle the logistics of cash movements.
- Salary Range: ₹3,00,000 – ₹6,00,000 per annum (depending on location and organization)
15. Banking Relationship Officer
- Role: Relationship Officers maintain and manage relationships with customers, ensuring they are aware of the bank’s products and services. In rural areas, they also help customers with the documentation process for loans, deposits, and insurance products.
- Salary Range: ₹3,00,000 – ₹7,00,000 per annum (depending on experience and location)
Key Factors Influencing Salary:
- Location: Salaries can vary significantly depending on whether the position is in rural, semi-urban, or urban areas. Positions in urban centers or large cities like Delhi, Mumbai, Bangalore, and Hyderabad may offer higher salaries compared to those in rural or remote locations.
- Experience: As with many fields, the salary potential increases with experience. Entry-level positions generally offer lower salaries, but as professionals gain more experience in financial inclusion, microfinance, or rural banking, their earning potential increases.
- Type of Institution: Government-backed banks, private banks, and microfinance institutions may offer different salary scales. Additionally, non-governmental organizations (NGOs) focused on financial inclusion may offer varying compensation based on funding and organizational structure.
- Role Responsibilities: Senior roles like Branch Managers, Relationship Managers, and Compliance Officers typically offer higher salaries due to the increased responsibility and oversight.
Conclusion:
Graduates of the Diploma in Business Correspondent program have a range of career options in the banking, financial inclusion, and rural banking sectors. As financial inclusion initiatives grow in India, there is a rising demand for professionals who can manage and facilitate banking services in rural and underserved areas. The salary range varies by position, location, and the scale of the organization but offers significant growth potential as professionals move up the career ladder in the banking and financial services industry.