Description
Course Name: Diploma in Office and Administrative Management
Course Id: DO&AM/Q1001.
Eligibility: Completion of 10+2 (higher Secondary) or equivalent.
Objective: The Diploma in Office and Administrative Management provides essential training for individuals seeking to enter or advance in administrative roles. It equips students with practical skills in office management, communication, time management, business operations, and technology.
Course duration: Six Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
- Duration- 120 minutes.
- No. of Questions- 60. (Multiple Choice Questions).
- 10 Questions from each module, each carry 10 marks.
- Maximum Marks- 600, Passing Marks- 40%.
- There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Office Management Principles: Introduction to Office Management, Functions and Responsibilities of an Office Manager, Office Layout and Ergonomics, Office Automation and Digitalization, Records and Information Management, Administrative Procedures: Time and Workload Management, Scheduling and Calendar Management, Travel and Event Planning, Filing and Documentation Techniques, Inventory and Procurement Procedures.
Business Communication &Customer Service: Fundamentals of Business Communication, Professional Writing (Emails, Reports, Memos, Letters), Verbal & Non-Verbal Communication Skills, Effective Telephone and Virtual Communication, Meeting Management (Agendas, Minutes, Coordination), Customer Service and Client Relations:Fundamentals of Customer Service, Handling Customer Complaints & Conflict Resolution, Professional Image & Customer Engagement, Service Quality Management, Cross-Cultural Communication.
Human Resource Administration: Basics of HR Policies & Procedures, Recruitment and Employee Onboarding, Payroll & Leave Management, Performance Appraisal & Employee Relations, Workplace Ethics & Professionalism.
Financial and Office Accounting: Basics of Accounting and Bookkeeping, Payroll Processing & Salary Administration, Budgeting & Financial Planning, Petty Cash Management, Procurement & Cost Control.
Computer Applications in Office Management: MS Office Suite (Word, Excel, PowerPoint, Outlook), Office Productivity Software, Database Management (MS Access or Google Sheets), Cloud Storage & Collaboration Tools, Digital Security & Data Protection, Office Technology & Innovation:Digital Office Trends, Automation and AI in Office Management, Document Management Systems, Virtual and Remote Office Management, Cybersecurity and IT Policies.
Professional Development &Business Law: Leadership and Supervisory Skills, Problem-Solving and Decision-Making, Teamwork and Conflict Resolution, Stress and Time Management, Career Advancement Strategies, Business Law and Ethics: Basics of Business Law, Employment Laws and Workplace Regulations, Data Protection & Confidentiality, Ethical Practices in Office Management, Contract and Agreement Handling.
Job Opportunities after completion of Diploma in Office and Administrative Management course:
After successfully completing the Diploma in Office and Administrative Management program, graduates are equipped with essential skills in office management, administration, communication, and organizational operations. This program prepares individuals for various roles in office administration, human resources, finance, and management across industries such as corporate offices, government organizations, education, healthcare, and more.
Career Options for Graduates of the Diploma in Office and Administrative Management:
1. Office Manager
- Role: Office Managers oversee the day-to-day operations of an office. They are responsible for coordinating office activities, managing office supplies, scheduling meetings, handling customer inquiries, and supervising administrative staff.
- Salary Range:
- Entry-level: ₹3,00,000 – ₹5,00,000 per annum
- Mid-level: ₹5,00,000 – ₹8,00,000 per annum
- Senior-level: ₹8,00,000 – ₹12,00,000+ per annum
2. Administrative Assistant
- Role: Administrative Assistants provide support to executives, managers, and teams by organizing schedules, handling communications, preparing reports, and performing general office tasks. They are key in ensuring smooth office operations.
- Salary Range:
- Entry-level: ₹2,50,000 – ₹4,00,000 per annum
- Mid-level: ₹4,00,000 – ₹6,00,000 per annum
- Senior-level: ₹6,00,000 – ₹8,00,000+ per annum
3. Executive Assistant
- Role: Executive Assistants support high-level executives and managers. They manage their schedules, make travel arrangements, handle confidential information, and communicate with clients or stakeholders on behalf of their employers.
- Salary Range:
- Entry-level: ₹4,00,000 – ₹6,00,000 per annum
- Mid-level: ₹6,00,000 – ₹8,00,000 per annum
- Senior-level: ₹8,00,000 – ₹12,00,000+ per annum
4. Human Resources Coordinator
- Role: HR Coordinators assist with recruitment, employee onboarding, maintaining employee records, and supporting payroll and benefits administration. They ensure that the company complies with labor laws and fosters a positive workplace environment.
- Salary Range:
- Entry-level: ₹3,00,000 – ₹5,00,000 per annum
- Mid-level: ₹5,00,000 – ₹7,00,000 per annum
- Senior-level: ₹7,00,000 – ₹10,00,000+ per annum
5. Front Office Manager
- Role: A Front Office Manager supervises receptionists and other staff who are the first point of contact for visitors or clients. They ensure smooth functioning of front-office operations, including handling inquiries, scheduling appointments, and managing customer service.
- Salary Range:
- Entry-level: ₹3,00,000 – ₹4,50,000 per annum
- Mid-level: ₹4,50,000 – ₹6,50,000 per annum
- Senior-level: ₹6,50,000 – ₹9,00,000+ per annum
6. Office Administrator
- Role: Office Administrators ensure that all office systems, including supplies, equipment, and maintenance, are working efficiently. They often handle correspondence, schedule meetings, and manage office budgets.
- Salary Range:
- Entry-level: ₹3,00,000 – ₹5,00,000 per annum
- Mid-level: ₹5,00,000 – ₹7,00,000 per annum
- Senior-level: ₹7,00,000 – ₹10,00,000+ per annum
7. Project Coordinator
- Role: Project Coordinators support the planning, execution, and monitoring of various projects. They handle logistics, maintain project timelines, coordinate team members, and assist with communication between departments or clients.
- Salary Range:
- Entry-level: ₹3,50,000 – ₹5,00,000 per annum
- Mid-level: ₹5,00,000 – ₹7,50,000 per annum
- Senior-level: ₹7,50,000 – ₹10,00,000+ per annum
8. Data Entry Operator
- Role: Data Entry Operators are responsible for entering, updating, and maintaining records in company databases. This role involves attention to detail and often uses specialized software tools to handle large amounts of data.
- Salary Range:
- Entry-level: ₹2,00,000 – ₹3,00,000 per annum
- Mid-level: ₹3,00,000 – ₹4,50,000 per annum
- Senior-level: ₹4,50,000 – ₹6,00,000+ per annum
9. Billing and Office Clerk
- Role: Billing Clerks handle invoicing and billing-related tasks for businesses. They ensure that billing information is accurate and that payments are collected or processed correctly. Office Clerks assist with administrative duties and document management.
- Salary Range:
- Entry-level: ₹2,50,000 – ₹4,00,000 per annum
- Mid-level: ₹4,00,000 – ₹6,00,000 per annum
- Senior-level: ₹6,00,000 – ₹8,00,000+ per annum
10. Receptionist
- Role: Receptionists are responsible for answering phones, greeting visitors, scheduling appointments, and handling administrative duties such as filing, data entry, and handling mail.
- Salary Range:
- Entry-level: ₹2,50,000 – ₹3,50,000 per annum
- Mid-level: ₹3,50,000 – ₹5,00,000 per annum
- Senior-level: ₹5,00,000 – ₹7,00,000+ per annum
Key Skills Developed in the Program:
- Time Management & Organization: Graduates learn how to handle multiple tasks simultaneously and prioritize responsibilities.
- Communication Skills: Both written and verbal communication are emphasized, ensuring effective interaction within the organization and with external parties.
- Problem-Solving: Graduates are trained to handle workplace challenges and streamline administrative processes.
- Software Proficiency: Training in office software like MS Office, Google Suite, and other office management tools is included, along with knowledge of basic accounting and project management tools.
- Leadership & Team Management: Graduates acquire basic management and leadership skills, making them ideal candidates for supervisory or managerial roles.
Salary Growth Factors:
- Experience: As graduates gain more experience, they can move from administrative roles to management positions, which offer higher salaries and responsibilities.
- Industry: Professionals working in high-demand sectors like IT, healthcare, manufacturing, and finance typically earn higher salaries compared to those in non-profit organizations or small businesses.
- Location: Major metropolitan areas like Mumbai, Delhi, Bengaluru, Chennai, and Pune offer higher salaries due to the concentration of large businesses, corporations, and international companies.
- Skill Set: Specialized knowledge in areas such as HR management, accounting, or project management can further increase salary potential.
Career Growth Potential:
- Office Manager → Senior Administrative Manager → Executive Assistant
Graduates can grow into leadership roles, managing larger teams or overseeing multiple office operations in larger organizations or corporations. - Human Resource Coordinator → HR Manager → HR Director
- Project Coordinator → Project Manager → Program Manager
Further specialization in project or office management can lead to roles with greater responsibilities and higher salaries.
The Diploma in Office and Administrative Management provides a solid foundation for various administrative and office management roles, with opportunities to progress into higher-level managerial positions as experience and skills increase. The career outlook is positive, especially as businesses continue to seek organized and efficient professionals to handle their administrative functions.