Receptionist Online Course

Certificate in Receptionist

Rs.4000 Rs.2000

A Receptionist’s duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements.

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Description

Course Name: Certificate in Receptionist
Course Id: CIR/Q1001.
Education Qualification: 10th Pass.

Duration: 90 Hrs.

How You will Get Diploma Certificate:

Step 1- Select your Course for Certification.

Step 2- Click on Enroll Now.

Step 3- Proceed to Enroll Now.

Step 4- Fill Your Billing Details and Proceed to Pay.

Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.

Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 6- After Payment You will receive Study Material on your email id.

Step 7- After Completion of  Course Study give Online Examination.

Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).

Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Benefits of Certification:

  • Government Authorized Assessment Agency Certification.
  • Certificate Valid for Lifetime.
  • Lifetime Verification of Certificate.
  • Free Job Assistance as per your Interest Area.

Syllabus

Certificate in Receptionist

 

Front Office Operations
Principles of Accounts
Business Communication
Application of Computers
Soft Skills
Office Organisation

 

Front Office Operations

Prescription of number of apprentices to be engaged at establishment level instead of trade-wise, Scope has been extended also to non-engineering occupations, Establishments have been permitted to outsource basic training in an institute of their choice.The burden of compliance on industry has been reduced significantly. Read & interpret technical parameters/document, plan and organize work processes, identify necessary materials and tools.

Principles of Accounts

Standard layout of front office department and its sections, Organization structure of hotel with special reference to front office department, Duties and responsibilities of front office employees, Personality traits of front office employees, Front office equipment (non automated, semi-automated & fully automated), Coordination of front office with other departments and sections, Reservation, Reception/front desk, Lobby desk, Guest relation desk, Telephone, Business centre, Mail and message section.

Business Communication

Modes and Sources of reservation, Tool and process of reservation, System of reservation, Manual (Card and Hotel Diary), Semi-automated (Whitney , computerized), Fully automated (CRS and GDS), Types of reservation (on different basis)Guaranteed vs. Nonguaranteed, Reservation amendment /modification and cancellation policy, Reservation Network/Channel (CRS)Affiliated reservation network, Non-affiliated, Reservation supply chain (online companies)- Expedia, Make My Trip, Travel Related Services, Reservation terminology and documentation, Define registration and importance of registration.

Business Communication

Facing Today’s Communication Challenges, Writing for Business AudiencesImproving Writing Techniques, Revising and Proofreading Business Messages, E-Mail and Memorandums, Routine Letters and Good, will Messages, Persuasive Messages, Negative Messages, Informal Reports, Proposals and Informal Reports understand and demonstrate the use of basic and advanced proper writing techniques that today’s technology demands, including anticipating audience reaction, write effective and concise letters and memos, prepare informal and formal reports, proofread and edit copies of business correspondence.

Application of Computers

Home Computers are used at homes for several purposes like online bill payment, watching movies or shows at home, home tutoring, social media access, playing games, internet access, etc. … medical Field. … Entertainment … Industry education government banking business, many organizations uses computer-based training to train their employees, to save money and improve performance. Video conferencing through computers allows saving of time and travelling costs by being able to connect people in various locations.

Soft Skills

Aims to increase learner’s computer knowledge and unique soft skills so as to develop attributes that enhance an individual’s interactions, earning power and job performance, The objective of the programme is to inculcate potential skills in the learners to prepare them to deal with the external world in a collaborative manner, communicate effectively, take initiative, solve problems, and demonstrate a positive work ethic so as to hold a good impression and positive impact, Introduction to Soft Skills: Communication Skills.

Office Organisation

Fixing of responsibility on each office, employ reassigning of work on the basis of competency of an office, employee voiding the delay in doing the office work, Completion of work as per the predetermined system and procedure, Proper and adequate delegation of authority for doing work, Providing adequate supervision for each work, Exercise proper control over the office employees, Proper supply of necessary forms and stationery for doing the work, Effective utilization of available equipment and machines in an office Creating suitable working environment.